anthony galvin

I’d started drafting these tips for the R/GA tech blog when Bobby Schultz beat me to it with his post “The 5 pillars of remote collaboration”. Despite this I thought I’d post my thoughts here anyway.

It is certainly not a recent trend for organisations to be looking to work with remote software teams. Whilst previously this was primarily motivated by a move to reduce costs and offshore development, increasingly there’s also a desire to harness technical talent irrespective of location. The growing R/GA network means that we are often reaching across offices to staff projects teams and leverage talented technologists. 

Here are a few tips that help those projects along.

1. Daily stand-up has to run like clockwork
Even if you’re not running an agile or adaptive planning process it’s important that everyone is committed to making ‘the daily’ a success. This is your most important meeting of the day. It needs to be professional, effective and run to time. Time is important, on projects with a wide geographical span as someone is going to be getting up early or staying late to contribute to the daily, so everyone needs to respect that.

2. Keep an open line of communication for all developers
Informal communication is essential between the development team, what my colleague @philhawksworth calls a 'back channel’ for open discussion, questions and banter. This is where 'the culture’ of your team is going to be fostered.

3. Use video
Make all calls video calls, even though we can get by over the phone the psychology of video calls helps to re-enforce relationships. Where there are a group of people in a single location use a dedicated meeting room computer and gather round a single large screen so that remote workers take up a disproportionate amount of space in the meeting room.

4. Have a robust, repeatable build and deploy process
Whilst continuous integration and continuous deployment may not be appropriate for all projects, when working with remote and distributed teams a bullet proof build and deploy process is essential. If you’re running a semi-automated build system everyone should be able to run a build regardless of location - without this you’re going to start having bottle necks and some users are going to be more equal than others. With an automated build process all developers are have equal ability to break and fix the build. 

5. Be location agnostic
If at any point the team start thinking about people who are 'offshore’ or 'in New York’ then that’s the start of a problem. Everyone on the project may not be equal, but the source of the inequality should not be location. 

This doesn’t mean that you shouldn’t  be sensitive to different locations and cultures - if it’s a public holiday in London, then it’s a public holiday in London. These things tend to equal themselves out and there are no surprises - you don’t often get short notice public holidays. The key thing is that you’re being equally sensitive to location and culture regardless of location.

6. Let remote people lead parts of the project
This sounds slightly counter intuitive when working with a group of remote developers or a distributed team, but if you want to embed a location agnostic culture don’t be precious about having all parts of the project led from the largest or main location. If you’ve got a fantastically talented front end tech lead on the project who is based in South America and you’re in Chicago, then there’s few reasons not to let that person lead the front end development.

7. Make time for a 1:1 
If you’re leading a project and you have remote developers, make some extra time to have a one-to-one session with each individual. You won’t be to recreate that hallway conversation you might have if you were on the same corridor, but once you get a cadence to these conversations, it’s amazing how productive they can be.

8. Face to face buys you time
There’s an internal saying @RGA “that face time buys you 6 weeks”. Whatever the number for your team take advantage of any face time you can get, both from a work perspective but also from a social “let’s go to the pub point” of view. It’s worth it’s weight in something heavy and valuable.